Frequently Asked Questions

1. Payments?

We accept a variety of payment methods including:
PalmPay Wallet
Bank Transfer
Bank Card

2. Shipping & Delivery Policy

We ship orders from our local overseas warehouses in Nigeria, ensuring fast and reliable delivery.
● Standard delivery time: 7–20 business days (depending on location)
● All orders are processed within 3–5 business days after payment confirmation
● Tracking numbers are provided once the order is shipped

3. Return & Refund Policy

Customer satisfaction is our top priority. If you are not fully satisfied with your purchase:
● You may apply for a return within 14 days after receiving the item
● Items must be unused and in original packaging
● Refunds will be processed within 5–10 business days after inspection

4.Delivery Coverage Areas

Customer satisfaction is our top priority. If you are not fully satisfied with your purchase:
● Zone 1
The delivery coverage is limited to:Lagos
● Zone 2
The delivery coverage is limited to:Abeokuta, Akure, Ado-Ekiti, Ibadan, Ogbomosho, Oshogbo, Ota, Ilorin.
● Zone 3
The delivery coverage is limited to:Aba, Asaba, Enugu, Onitsha, Owerri, Umuahia, Abuja, Benin, Calabar, Port-Harcourt, Uyo, Warri, Yenegoa.
● Zone 4
Lafia, Lokoja, Makurdi, Minna, Bauchi, Jalingo, Jos, Gombe, Maiduguri, Damaturu, Yola, Kaduna, Katsina, Dutse, Birnin Kebbi, Sokoto, Kano.